Intelligent CSKH & Helpdesk

SkyDesk

Next-Gen Customer Support Powered by Gmail & AI Agents

SkyDesk turns chaotic support inboxes into an automated ticket engine. Connect shared Gmail accounts, empower human staff with autonomous AI co-pilots, and meet SLAs effortlessly.

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skydesk.skywater.app/dash

Open Tickets: 14

Avg SLA: 4m 12s

AI Auto-Resolved: 68%

Channels & Queues

Gmail Shared Inbox 8 AI Agent Triage Bot Running VIP Escalations 2 Closed Tickets 1,482

Active Customer Inquiries

Showing 3 of 14

AI Draft Ready #T-8041: Custom Domain SSL Renewal issue

From: alex@partner.cloud • Inbound via Gmail (support@skywater.app)

SLA: 18m left

In Progress #T-8040: SkyNote team seat expansion (25 seats)

From: operations@fintech.vn • Assigned to: Agent Minh

SLA: 42m left

SkyDesk AI Co-pilot Suggestion Confidence 96%

"I verified the domain DNS records for alex@partner.cloud. The CNAME was correctly propagated 4 minutes ago. Auto-SSL issued successfully. Prepared response with status verification link."

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Native Gmail Inbox Sync

Direct bidirectional two-way sync with Google Workspace & Gmail. No missed customer emails or confusing threads.

Autonomous AI Agents

AI triage parses incoming requests, drafts precise technical answers from your knowledge base, and suggests next best actions.

SLA & Performance Metrics

Real-time monitoring of response times, customer CSAT scores, and agent workload distribution.

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Dashboard Admin Access